Terms of use

Lumihatch is a game made and run by DropDev AB in Sweden ("we"). These terms are the agreement between you and us when you play. By creating an account you accept them.

Company

DropDev AB

Country

Sweden

E-mail

hello@lumihatch.com

You must be 13 or older to have an account. We ask for the month and year you were born when you start. If someone turns out to be younger, we remove the account and what is in it.

If you are under 18, read these terms together with a parent or guardian, and ask them before you buy anything.

One person, one account. An account is personal: it can't be sold, swapped or given away.

You sign in with an e-mail address and password, or with Google. Keep your sign-in to yourself: what happens on your account is yours to answer for. If you think someone else has got in, write to hello@lumihatch.com.

Everyone in the game sees your username, your keeper, your creatures and what you post. Pick a made-up username, not your real name.

Lumihatch is shared with keepers of many ages. So, in the game you don't:

• bully, threaten or harass anyone, or post anything hateful, sexual or violent;
• share personal details, yours or anyone else's (full names, addresses, phone numbers, schools, social media accounts);
• cheat: no bots, scripts or automation, no using bugs to get ahead (tell us about them instead), no extra accounts to feed your main one;
• buy or sell accounts, creatures, Glim or items for real money, or anything else outside the game;
• pretend to be someone else, or to be part of the Lumihatch team;
• advertise, spam or scam;
• try to break, overload or get into the game's systems.

See something that isn't right? Use Report in the game, or write to hello@lumihatch.com. We look at every report.

If these rules are broken we may remove what was posted, take back what was gained by cheating, pause the account or close it. A paused account shows why and for how long. If you think we got it wrong, write to us and a person will look at it again.

Names, posts, info signs, photos and clips you make in the game stay yours. You let us show them in the game and in pictures of the game, for as long as they are there. Only post what is yours to post.

The game itself is ours: the creatures and how they look, the art, the words, the code and the name. You may play it for your own enjoyment. You may share pictures and clips of your creatures. You may not copy the game, take it apart or use it to make money.

Glim, creatures, eggs, laboratory items, keeper pieces, backdrops and everything else you collect are part of the game. What you get is the right to use them in Lumihatch while you have an account. They have no value in money, and can't be exchanged for money or moved out of the game.

A game needs tending: we may change how things work, what they cost in Glim and how they look, to keep it fair and fun. We don't take away something you paid real money for without a good reason, and if we ever have to, we make it right.

The game is free. In the Star shop you can choose to buy laboratory items, looks for your keeper and photos, or become a Supporter. Nothing sold changes genes, odds or what can be bred.

• Prices are shown in US dollars and include tax.
• Payment is handled by Stripe. We never see your card details. In some countries the sale is made by Stripe's reseller, which then stands as the seller on your receipt: the checkout page says who the seller is before you pay.
• What you buy is added to your account straight away.
• Supporter is a plan that renews every month or every year until you cancel it. You cancel under Manage in the Star shop, at any time, and keep the perks for the time you have paid for.
• Under 18, you need a parent's or guardian's yes before every purchase.

Your right to change your mind, refunds and what to do when something goes wrong are on Purchases & refunds.

We keep working on Lumihatch, so things are added, changed and sometimes removed. The game may be down now and then for upkeep. If we ever decide to close the game for good, we say so in the game at least 30 days ahead, and stop selling at the same time.

We do our best to keep the game running and your nest safe, but we can't promise it will always be there or free from faults. As far as the law allows, we aren't liable for indirect loss, and our total liability to you is limited to what you have paid us in the twelve months before the loss.

Nothing in these terms takes away rights you have as a consumer under the law where you live.

You can delete your account at any time under Your account in the game. That removes your sign-in, your username, your keeper, your posts and your friends, and releases your creatures. It can't be undone. What we keep and why is in the privacy policy.

Swedish law applies to these terms. If you are a consumer in another country, you keep the protection of the mandatory rules where you live.

Not happy with something? Write to hello@lumihatch.com first: we want to sort it out. If we can't agree and you are a consumer, you can turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, arn.se), Box 174, 101 23 Stockholm. We take part in its process.

If we change these terms in a way that matters, we tell you in the game before the change applies. The date at the top shows when they last changed. If you don't agree with a change you can delete your account.